Speed Vs Slow – What’s The Best Way To Send A Courier Package

Being a client that requires logistics services, you need to calculate a lot of things in your ROI metric. You need to include cost, time of delivery, customer satisfaction and speed of transportation. Often a question arises, whether one should opt for speedy and expensive courier transportation or slower and cheaper ones.

While being speedy is on the priority list for many clients, it may not work out in the case of every product or industry. That’s why you need to be smart before hiring your next courier partner.

Product margin and cost of transportation

One of the most important factor when it comes to expediency and delivery rates is product margin. If you’re trying to expand your existing range of courier companies, then doing so for a high margin product makes sense. This is because the incremental cost of faster courier can have a radical improvement in customer satisfaction and loyalty. You can create brand differentiation on the basis of this factor.

The efficiency of delivery and logistics

Probably the most complex factor in logistics is efficiency. That’ why you need a partner than can deliver across large distances efficiently. You don’t want to partner with someone who can delivery fast but doesn’t deliver at a high efficiency. That’s why TCI Express is there for you. They’re the fastest courier service in India and have won multiple awards for their quick delivery systems.

Scale of operations

Depending on your scale of operations and the scale at which your courier partner is delivering, you can design a great logistics program. You can create a better setup for your company’s processes by going the speedway, and develop incremental scale through increased customer loyalty and repeat business.

5 Elements of Great Customer Service

Customer satisfaction is essential for any business. Great service, along with good products and commodities ensure customer satisfaction and repeated transactions for your business. Customer service is a part of daily activities. Management strategies must include pointers to tackle related issues. A satisfied customer not only revers the service, but also brings more business by referring your company to friends and relatives. Customer service is the only personal contact with customers; otherwise it’s a part of statistics. The following five elements define good customer service:

Deference

It is a known fact that customers reciprocate to respect. You’re bound to be treated well if you treat them with courtesy and the respect they deserve. Try to comply with their requests and don’t lose your composure even if they make silly inquiries. It is essential to thank them properly or apologize whenever required.

Intent Listening

It is indispensible for you to be a good listener if you want to provide great customer support. Identify the needs of the customer by asking appropriate questions and understanding what the customer wants to communicate. Always seek feedback or suggestions about your products and commodities.

Aim to Serve

You need to make sure that your customers understand your working systems. Even the best of systems can be misleading if the customers don’t fully comprehend it. Always try to provide more than what is asked for. Surprising the customers with immaculate service is beneficial for your company. Delivery service executives should be trained for proper client servicing.

Be Considerate

Customers buy products for different reasons and it’s essential to identify them. The products and services are acquired as solutions. You need to be understanding and thoughtful to identify their motive behind obtaining the product will aid you to help well. Engage in conversation with the customer regarding their needs.

Technology

Technological advancements are inevitable in businesses and take your company to the heights you desire. Online shopping has modified the ways of services and communications. Make sure the interface is such that can be easily understood and adapted by the customers. For example, express cargo tracking should be free of hassles and as easy as simple logging on a site.

4 Ways Drones Are Changing Logistics!

Drones have made quite a buzz in the global supply chain scenario. They have the potential to completely revolutionize how logistics works and sky is the limit to what drones can be used for. From deliveries, to tracking—they are the next big thing in the industry!

Let’s check out how delivery companies are harnessing the power of drones:

Direct Delivery to Consumer:

If you are a B2C logistics company, drones can really change how you make deliveries. They have the ability to locate a person using smartphone data. Once you feed in the right address, they can pinpoint an exact location and successfully make the delivery. In supply chain terms, this is known as delivering to the last mile.

Keeping Track of Inventory:

Drones have the capability to take over the tedious work of stock taking and record keeping. The aim here is to efficiently automate inventory. With hi-tech robotic assistance drones can keep track of exactly what’s happening in your warehouse! All you need is an employee who can sit and control the drone! The rest will be taken care off.

Warehouse Surveillance

Video camera days are now behind us. They don’t provide the edge that drones do. As video cameras are stationery and have limited reach, drones can hover around the compound and capture every minute detail. It’s now emerging as a superior alternative to traditional video cameras. The potential to reduce theft is significant and ensures total security.

Safety for Employees

As we all know, there’s a lot of hustle-bustle inside a warehouse. Heavy boxes, forklifts, machinery and what not are spread across the entire compound. All that makes a warehouse prone to accidents for workers. Employers can look for higher risk areas where employees can get injured and record a complete picture of the incident. Drone surveillance is great to aid employees in reviewing accidents.

Whether it’s internally or while making deliveries, drones are great to have around. It can be a great investment for express delivery service companies like TCI Express. Several other air cargo, trucking and seaway logistics companies are looking towards investing in drones. It’s time you do too!

Logistics Trends That Are Changing the World

The rapid speed at which the world is changing is giving rise to modern advancements in the field of logistics. Keeping track of logistic trends is crucial for your business as well as for personal use, because let’s face it- without good logistic services it is difficult to function!

The good news- this diverse logistics industry that delivers miles of smiles to hundreds of thousands of people across the world never fails to keep up with technological changes. Let’s have a look at how national and international courier services have adapted to modern advancements to make our lives easier:

Warehouse Robotics

Automatic machinery is already being used in several, well-established, distribution centers around the world. While manual processes can make a considerable difference in warehouse operations, the value of fully automated robotic management- the holy grail of distribution centers now- is shaping the workflow of corporate giants across the world.

Last Mile Delivery

The e-commerce industry has made a remarkable difference to our lives over the past decade. There isn’t anything that is not available ‘online’. This exceptional feat has given rise to a booming sector of e-commerce logistics. Delivery companies are now in a race to deliver till the last mile to gain a competitive edge in the market. No matter where you are in the world, logistical services used by e-commerce industries make sure your package is delivered to you!

Tracking Services

You can be in any part of the world but if you have a package on the way, you can be sure to trace it every step of the way. From air-cargo tracking to day-by-day updates on how your package is making its way to you, the tracking services provided by logistic companies work with flawless efficiency. These services also ensure that your package is safe, secure and will be delivered to you on time and if not, you can always plan your schedule for its arrival.

Delivery companies in India like TCI Express are making use of these trends amongst several others to their advantage in making lives easier. It is important for you to keep track of the changing trends in the industry to adapt and function accordingly.