Speed Vs Slow – What’s The Best Way To Send A Courier Package

Being a client that requires logistics services, you need to calculate a lot of things in your ROI metric. You need to include cost, time of delivery, customer satisfaction and speed of transportation. Often a question arises, whether one should opt for speedy and expensive courier transportation or slower and cheaper ones.

While being speedy is on the priority list for many clients, it may not work out in the case of every product or industry. That’s why you need to be smart before hiring your next courier partner.

Product margin and cost of transportation

One of the most important factor when it comes to expediency and delivery rates is product margin. If you’re trying to expand your existing range of courier companies, then doing so for a high margin product makes sense. This is because the incremental cost of faster courier can have a radical improvement in customer satisfaction and loyalty. You can create brand differentiation on the basis of this factor.

The efficiency of delivery and logistics

Probably the most complex factor in logistics is efficiency. That’ why you need a partner than can deliver across large distances efficiently. You don’t want to partner with someone who can delivery fast but doesn’t deliver at a high efficiency. That’s why TCI Express is there for you. They’re the fastest courier service in India and have won multiple awards for their quick delivery systems.

Scale of operations

Depending on your scale of operations and the scale at which your courier partner is delivering, you can design a great logistics program. You can create a better setup for your company’s processes by going the speedway, and develop incremental scale through increased customer loyalty and repeat business.

How Fast Is The Warehouse Industry Growing?

There was a time when warehouse industry was considered only a crucial part of manufacturing sector but due to the advent of E-commerce, it has heavily affected the courier and delivery services as well. Be it as big as heavy machinery or something as simple as frozen packed food, warehouse industry takes care of it all.   

Warehousing sector must be growing by leaps and bounds in current scenario but it has not been like that always. All fastest courier services in India and in the world are formed on one basic philosophy: contingency. Most people who use warehousing facilities or store their goods for a longer period of time do it so that they can supply ready-made inventory without depending on their manufacturing units, which might take up a lot of time to meet demands.

Some of the closer predecessors to storage facilities nowadays have to be the Roman horrea, which were rectangular buildings mostly built out of stone and overhanging roofs to keep the interiors cool and dry during any weather. One of the most popular horreas is the Horrea Galbae which was a warehouse complex in the southern part of ancient Rome. It is a brilliant example about the horreas’ being very important for the evolution of modern storage standards. 

Warehouses came into their own when the Industrial revolution took place around the 19th century. European establishments came up with their own good-specific structures, like the cotton warehouses of Manchester or warehouses dedicated to storing only wine or cheese all across the United Kingdom. They were also a precursor to the godowns in India we see today, as the international trading conducted by British nationals lead to the development of overseas warehouses, which became an important part of the Britishers’ success in the East. 

In the current era, warehouses still hold the same value rather even more. Though its role has changed over the years, the crux of the industry remains the same. The entire e-commerce business has flourished because of the warehouse industry. Trust us, even the best courier services in India highly depend upon how the warehouses function. As per the current scenario, the industry is only going to flourish in the future.  

How Logistics Industry Is Evolving In Our Country?

Logistics is and has always been a very bright business. Even when the market is not full of so many commodities and products, still the requirement of logistics is always there. In older times there were limited options for transportation. An overseas transfer of goods and commodities required large ships which would take months to travel through oceans before delivering the items. This reduced the types of items which could be delivered. The local transportation was done through small carriages and wagons. The older warehouses were known as godowns and they were also not well equipped to store things for longer period of time.

The times have changed now, when almost all the modes of transport available on earth are in service of logistics companies. For quick overseas transport aircrafts are used, for large cargos, cargo ships are used which have containers to even preserve the items for a longer period of time those would not survive in normal conditions. Old godowns are substituted by warehouses with better storage facilities and larger spaces which can serve for storage of bulk goods. The regular tracking for deliveries is an old story now, because the newer logistics companies have upgraded their services to air cargo tracking. Anything on the way through a flight between long distances can be tracked instantly and the position will be made clear to the receiver.

Transportation and storage are the two major units for E-commerce logistics these days. The company which gains expertise on both of these comes up as the most productive one. There are several modes in which a logistics company works. A supply chain has to be effective on all grounds therefore the first approach is network management. The logistics companies have to build up a chain which crosses the boundaries to provide services to remotest locations.

The next step would be resources which require transport vehicles and warehouse location. Since door to door delivery services have become a common affair these days, its important that the entire process remains agile. The transport system forms the tracks of the network and the warehouses act as a junction between the tracks or terminals. The third and the most important part of a logistics company is a committed staff which manages every aspect of the company. They have been better termed as the human resources which binds up the total process to turn it into a smooth running mechanism.

Understanding the History of Logistics Industry

Warehousing and logistics companies form the backbone of the commodity industry. The duty of the storage and transport of the goods and commodities lies entirely upon these E-commerce logistics companies. Many companies have their inbuilt logistics and warehousing system, but some other specialize in this and they are very best at this business.

The logistics and warehousing systems have been around for centuries, with the point of origin being Europe.  Back in 19th century, when long distance businesses used to run through seaways, large warehouses were made at the ports for the storage of the goods to be shipped or the imported items. But the problem was the remote transportation of these items. Eventually, with time these problems have been resolved with logistics companies using almost all modes of transportation available on the face of the earth.

The warehousing spaces or godowns are used as the places to store, pack, upload and unload of all the items. These places serve as the space for long term storage of items or may be used as the junctions in between the supply chain. With the advent of ecommerce companies in India like flipkart, Snapdeal, and Amazon, the logistics companies have got a huge opportunity to capitalize over this business. Although many of these companies have their inbuilt logistics branches yet, at many occasions they have to take help from third party supply chains in order to execute their plans.

TCI Express is one of the leading logistics and supply chain companies around the world. With over 13,000 delivery locations across the country, it can be considered as the one of the vastest delivery services in India. The XPS tracking system is one of the best in the world in terms of its accuracy. The promise of last mile delivery makes it the most trustworthy supply chain companies in the world. The staff strength is of 3000 people who are totally committed to their service like no other company which turn TCI Express into the most dependable company.

5 Elements of Great Customer Service

Customer satisfaction is essential for any business. Great service, along with good products and commodities ensure customer satisfaction and repeated transactions for your business. Customer service is a part of daily activities. Management strategies must include pointers to tackle related issues. A satisfied customer not only revers the service, but also brings more business by referring your company to friends and relatives. Customer service is the only personal contact with customers; otherwise it’s a part of statistics. The following five elements define good customer service:

Deference

It is a known fact that customers reciprocate to respect. You’re bound to be treated well if you treat them with courtesy and the respect they deserve. Try to comply with their requests and don’t lose your composure even if they make silly inquiries. It is essential to thank them properly or apologize whenever required.

Intent Listening

It is indispensible for you to be a good listener if you want to provide great customer support. Identify the needs of the customer by asking appropriate questions and understanding what the customer wants to communicate. Always seek feedback or suggestions about your products and commodities.

Aim to Serve

You need to make sure that your customers understand your working systems. Even the best of systems can be misleading if the customers don’t fully comprehend it. Always try to provide more than what is asked for. Surprising the customers with immaculate service is beneficial for your company. Delivery service executives should be trained for proper client servicing.

Be Considerate

Customers buy products for different reasons and it’s essential to identify them. The products and services are acquired as solutions. You need to be understanding and thoughtful to identify their motive behind obtaining the product will aid you to help well. Engage in conversation with the customer regarding their needs.

Technology

Technological advancements are inevitable in businesses and take your company to the heights you desire. Online shopping has modified the ways of services and communications. Make sure the interface is such that can be easily understood and adapted by the customers. For example, express cargo tracking should be free of hassles and as easy as simple logging on a site.

4 Ways Drones Are Changing Logistics!

Drones have made quite a buzz in the global supply chain scenario. They have the potential to completely revolutionize how logistics works and sky is the limit to what drones can be used for. From deliveries, to tracking—they are the next big thing in the industry!

Let’s check out how delivery companies are harnessing the power of drones:

Direct Delivery to Consumer:

If you are a B2C logistics company, drones can really change how you make deliveries. They have the ability to locate a person using smartphone data. Once you feed in the right address, they can pinpoint an exact location and successfully make the delivery. In supply chain terms, this is known as delivering to the last mile.

Keeping Track of Inventory:

Drones have the capability to take over the tedious work of stock taking and record keeping. The aim here is to efficiently automate inventory. With hi-tech robotic assistance drones can keep track of exactly what’s happening in your warehouse! All you need is an employee who can sit and control the drone! The rest will be taken care off.

Warehouse Surveillance

Video camera days are now behind us. They don’t provide the edge that drones do. As video cameras are stationery and have limited reach, drones can hover around the compound and capture every minute detail. It’s now emerging as a superior alternative to traditional video cameras. The potential to reduce theft is significant and ensures total security.

Safety for Employees

As we all know, there’s a lot of hustle-bustle inside a warehouse. Heavy boxes, forklifts, machinery and what not are spread across the entire compound. All that makes a warehouse prone to accidents for workers. Employers can look for higher risk areas where employees can get injured and record a complete picture of the incident. Drone surveillance is great to aid employees in reviewing accidents.

Whether it’s internally or while making deliveries, drones are great to have around. It can be a great investment for express delivery service companies like TCI Express. Several other air cargo, trucking and seaway logistics companies are looking towards investing in drones. It’s time you do too!